pk376 Privacy Policy

1 Who We Are

pk376 is an online casino and sports betting platform operated under an international gaming licence and accessible at pk376.net. We serve players primarily in Pakistan, offering PSL cricket betting, live casino tables, slot games, and a full suite of PKR-denominated banking options including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.

For the purposes of this Privacy Policy, pk376 acts as the data controller in respect of all personal data collected from users of the platform. References to "pk376", "we", "us", or "our" throughout this policy refer to the pk376 platform and its operating entity.

2 Data We Collect

pk376 collects personal data from you in several ways — directly when you register and use the platform, automatically through technical systems as you interact with our website, and occasionally from third-party verification services. The categories of data we collect are as follows:

pk376 does not collect sensitive personal data such as biometric data, religious or political beliefs, or health information, except where explicitly required for the purposes of responsible gaming assessments conducted at the direct request of the user.

3 How We Use Your Data

pk376 uses the personal data we collect only for the purposes described in this policy. We do not process your data in ways that are incompatible with these stated purposes. The primary uses of your personal data are as follows:

• Account Registration & Management: To create, maintain, and administer your pk376 account, including verifying your identity and age (21+ requirement), processing your pk376 login credentials, and managing account settings and preferences.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer, and to maintain accurate financial records of all transactions on your account.
• Platform Delivery: To deliver cricket betting markets including PSL fixtures, live casino games, slot games, and all other features of the pk376 platform to you in a functional and personalised manner.
• Regulatory Compliance & AML: To fulfil our obligations under applicable anti-money laundering regulations, our international gaming licence conditions, and identity verification requirements, including reporting obligations to relevant regulatory authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and other prohibited conduct on the pk376 platform, as defined in our Terms & Conditions.
• Customer Support: To respond to your enquiries, process complaints, handle responsible gaming requests such as self-exclusion, and improve our support services based on interaction records.
• Communications: To send you essential service communications, security alerts, and — where you have provided consent — promotional offers and bonus notifications relevant to your pk376 activity.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the functionality, reliability, and user experience of the pk376 platform for players across Pakistan.

4 Legal Basis for Processing

pk376 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing that is required to fulfil our contractual obligations to you as a registered pk376 user — including account creation, payment processing, game delivery, and customer support.
• Legal Obligation: Processing that is required to comply with applicable laws and regulations, including AML obligations, gaming licence conditions, and identity verification requirements mandated by our regulatory framework.
• Legitimate Interests: Processing carried out for pk376's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests do not override your fundamental rights and freedoms.
• Consent: Processing based on your explicit consent, such as the use of non-essential cookies or the sending of promotional communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

pk376 does not sell, rent, lease, or trade your personal data to any third party for commercial or marketing purposes. Your data may however be disclosed to the following categories of recipients, strictly on a need-to-know basis and subject to confidentiality obligations:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum financial data required to process your deposits and withdrawals securely.
• Identity Verification Partners: Third-party KYC and AML screening providers receive identity data (such as CNIC details) solely for the purpose of verifying your identity and screening against regulatory watchlists.
• Game Software Providers: Casino game developers and studios receive anonymised or pseudonymised session data necessary to deliver their games within the pk376 platform. They do not receive your full identity data.
• Regulatory & Law Enforcement Authorities: Where required by law, by a court order, or by our licensing authority, pk376 may disclose personal data to competent regulatory bodies, law enforcement agencies, or financial intelligence units.
• IT & Hosting Infrastructure Providers: Secure server and cloud infrastructure providers that host the pk376 platform process technical data under strict data processing agreements and are prohibited from using your data for any other purpose.

6 Cookies & Tracking Technologies

The pk376 website uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session security, and to improve your experience. The types of cookies used by pk376 are as follows:

• Strictly Necessary Cookies: These cookies are essential for the pk376 platform to function. They maintain your pk376 login session, remember your language preference, and protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your platform preferences such as game display settings, odds format, and responsible gaming tool configurations. Disabling them may reduce your platform experience.
• Analytics Cookies: pk376 uses anonymised, aggregated analytics to understand how players navigate the platform, which features are most used, and where technical issues occur. No individual player is identified in this data.
• Security Cookies: Short-lived cookies used to detect and prevent fraudulent sessions, bot activity, and unauthorised access attempts on the pk376 platform.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing core platform features including your pk376 login and account dashboard. pk376 does not use third-party advertising or retargeting cookies.

7 Data Retention

pk376 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your registered account with pk376, plus a minimum of 5 years following account closure, as required by AML and gaming regulatory standards.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of each transaction, in accordance with financial record-keeping requirements applicable to licensed gaming operators.
• Identity Verification Documents: CNIC copies and KYC documentation are retained for a minimum of 5 years following account closure or the termination of the business relationship.
• Customer Support Records: Support chat transcripts and email correspondence are retained for 3 years following the resolution of each support interaction.
• Technical & Log Data: Server logs and technical session data are retained for up to 12 months for security and fraud prevention purposes, after which they are securely deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised so that it can no longer be associated with any individual user.

8 Data Security

pk376 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• All data transmitted between your device and the pk376 platform is protected using 256-bit SSL/TLS encryption, the industry standard for secure online transactions.
• pk376 login passwords are stored using industry-standard one-way cryptographic hashing with salting. pk376 staff cannot view your password in plain text.
• Access to personal data within pk376's internal systems is restricted on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• pk376 conducts regular security assessments, vulnerability scans, and penetration testing of the platform infrastructure to identify and remediate potential weaknesses proactively.
• In the event of a data security incident that poses a risk to your rights, pk376 will notify affected users and relevant regulatory authorities within the timeframe required by applicable law.

9 Your Privacy Rights

As a registered user of the pk376 platform, you have the following rights in respect of your personal data. To exercise any of these rights, submit a written request to support@pk376.net. pk376 will respond within 30 calendar days of receiving a valid request.

• Right of Access: You may request a copy of all personal data that pk376 holds about you, including the categories of data, the purposes for which it is processed, and the recipients with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. Some corrections may require re-verification of identity documents.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligation to retain certain records under gaming and AML regulations.
• Right to Restrict Processing: You may request that pk376 restrict the processing of your data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to pk376 in a structured, commonly used, machine-readable format where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to the processing of your personal data where pk376 relies on legitimate interests as the legal basis, if you believe your fundamental rights override those interests in your specific situation.

10 Children & Minors

The pk376 platform is strictly intended for individuals aged 21 years and above. pk376 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the pk376 account registration process, and all registrations are subject to CNIC-based identity verification to confirm that the applicant meets the minimum age requirement.

If pk376 becomes aware that personal data has been collected from an individual under the age of 21 through any means, that account will be immediately suspended, all associated balances will be frozen pending investigation, and the personal data of the minor will be securely deleted from our systems without delay.

11 International Data Transfers

pk376 is operated under an international gaming licence, and certain aspects of our infrastructure, game delivery systems, and third-party service providers may be located outside of Pakistan. As a result, your personal data may be transferred to, stored in, or processed in jurisdictions other than Pakistan.

Where such international transfers occur, pk376 ensures that appropriate safeguards are in place to protect your personal data to at least the same standard as would be applicable under the data protection requirements of our licensing jurisdiction. These safeguards may include contractual data processing agreements, standard contractual clauses, or transfers to jurisdictions recognised as providing an adequate level of data protection.

By registering on the pk376 platform and accepting these terms, you acknowledge and consent to the transfer of your personal data in the manner described above, subject always to the protections and rights afforded to you under this Privacy Policy.

12 Policy Updates

pk376 reserves the right to update, amend, or replace this Privacy Policy at any time in response to changes in applicable law, our gaming licence obligations, the data processing activities of the platform, or our internal privacy practices. The effective date displayed at the top of this policy will always reflect the date of the most recent revision.

Where changes to this policy are material — meaning they significantly alter how we collect, use, or share your personal data — pk376 will notify registered users via email or via a prominent on-platform notification at least 14 days before the changes take effect. For non-material updates (such as clarifications of existing language), the updated policy will simply be published on this page with an updated effective date.

Your continued use of the pk376 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any revision, you should stop using the platform and contact our support team to request account closure.

13 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how pk376 handles your personal data, please contact our support team using the details below. All privacy-related requests are handled by trained staff and treated with strict confidentiality.

If you are not satisfied with pk376's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority or to the dispute resolution body designated under our international gaming licence. pk376 cooperates fully with all legitimate regulatory enquiries and investigations.

For concerns specifically related to responsible gaming, self-exclusion, or underage access, please visit our Responsible Gaming page for dedicated resources and tools available to all pk376 users.